Palgrave Sucks Customer Reviews and Feedback
Palgrave Macmillan is a British academic and trade publishing company headquartered in the London Borough of Camden. Its program includes textbooks, journals, monographs, professional and reference works in print and online.
A sad employee shares her experience on glassdoor.com, "Palgrave was lovely imprint destroyed by corporate greed Springer doesn't care about authors, the books, quality, or anything except quantity and money. They cut costs wherever they can at the expense of the books. It's been truly sad to watch Palgrave Macmillan be destroyed by another imprint."
Current Employee - Anonymous Employee says"Literally everything else. Since the merger with Springer, the Palgrave brand has been in a slow decline. The company does not care about the authors, the books, or the employees--they only care about profit. There is a massive effort to cut costs wherever they can, often at the expense of our books/authors. Further, everything is being outsourced these days if it possibly can be. The "editorial assistant" role is slowly being phased out, meaning that there is little to no support for editors--who, on top of having outrageous signing targets, are now bogged down with administrative work that in a traditional setting is handled by EAs. There is 0 room for upward mobility. The company does not prioritize promoting people from within or even helping with career development, despite having many highly qualified assistant/associate editors who would love to further their career. The workload is impossible and the pay is abysmal. We offer basically 0 author services anymore and the quality of production has gone massively downhill, which is embarrassing and frustrating. How do I explain to authors why we cannot send review copies, why we cannot market their books, why we no longer have a cover design team, why basic spelling mistakes are not being caught by copyediting? Springer basically wants to automate everything. They treat book publishing like a robotic endeavor with no room for individuality or nuance. Rather than caring about each individual book, all they care about is churning out content like sausages regardless of it is any good. I honestly cannot think of a single good thing about working here and unless you want to be driven absolutely mad by a nonsensical corporate agenda, I highly advise you stay away."
Current Employee - Anonymous Employee says"I started working here pre-Springer, and I loved my job. Now we are under Springer and it is terrible to come to work every day. Springer doesn’t care about authors, the books, quality, or anything except quantity and money. They cut cost wherever they can at the expense of the books. It’s been truly sad to watch Palgrave Macmillan be destroyed by another imprint. Don’t work here unless you’re looking for just a pay check where you can work your 9-5 and go. This company punishes people who care because you will always be disappointed."
Former Employee - Editorial Assistant says"If you would like to be tremendously underpaid and overworked, you've come to the right place. Most entry level assistants are working on 80-110 books a year and the starting salary is laughable. The quality of the books is poor and barely rigorous. I can recall multiple times where I read some of the material I was asked to submit to production and I thought to myself "How on earth are we publishing this? The workload is intense and stressful. You are evaluated on how fast you can enter data and fill out forms. The workflow is ridiculously linear and automated it is almost impossible to avoid errors. When you do make simple human errors, do not expect an annual increase as they will use the most insignificant errors to justify not giving you an increase even if you meet and exceed all expectations. The office culture is terrible. The office is eerily quiet with little to no social activity. Everyone keeps to themselves to the point where all you hear for eight hours a day is the sound of people typing. If you drop a pen, that would be considered loud. All of higher management is located in the U.K. so do not expect any feedback to be relayed over efficiently."
Former Employee - Anonymous Employee says"There is no direction with the company. It has become increasingly UK run who seem to possess little empathy and understanding of their US co-workers. Rather than look for solutions to make sure everyone is happy, they continue to be baffled as to why people continue to quit."
Former Employee - Anonymous Employee says"Going through flux, lots of takeovers and change of leadership"
Current Employee - Editorial Assistant says"The merger with Springer has destroyed the Palgrave company culture, as you feel like nothing more than a cog in a machine. Senior management shows little to no notice of the on the ground work/grafting done by junior and mid-level staff. You're bogged down by operational and administrative work, which hampers any creative growth. I've felt bullied by a line manager, who has used punitive performance plans in an attempt to 'whip staff into shape'. You feel pressured to lie to external figures like authors and editors to cover up mass chaos and disorganisation within the company. There is no Union activity at SpringerNature. Low morale. OVERWORKED and UNDERPAID. Lots of talented and nice people put to waste. You're told to stick to the party line. High turnover of staff. Lack of transparency about pay, and you're kept in the dark about high level strategy - even things like basic publishing strategy. Reputation of the Palgrave is being damaged. Staff made redundant overnight to cut costs. Company pushes for quantity over quality. Your voice isn't heard. Company only cares about overheads. Instability! Lack of diversity or commitment to equal pay or equality in general - female staff make up majority of the workforce, but most senior roles are occupied by middle aged white men with outrageous pay checks. Physical and mental burn out is a common occurrence, with many across the company - there is a flimsy attempt to offer internal counselling services, which many prefer not to take. You feel unimportant and easily replaceable."
Current Employee - Editorial Assistant says"I do not think the negative atmosphere in my team is enjoyable or condusive to output. I was bullied and lied to by my manager. I did not receive positive feedback from any senior editor in the team but was ignored unless I did not do a task immediately when they asked. When Editorial Assistants offer valuable suggestions in team meetings, the credit goes to their managers, who use it to further their own career. There is no motivation or reward for being innovative and proactive."
Former Employee - Anonymous Employee says"Awful management (the worst I've ever experienced: bullying, dishonest and unprincipled), no tangible benefits, unrealistic expectations, low morale, high staff turnover, ill informed business practices, overall terrible decision making by management."
Former Employee - Assistant says"Not a great salary, not enough diversity"
Former Employee - Anonymous Employee says"The merger between Springer and Palgrave completely ruined the Palgrave working environment. Any kind of enjoyment anyone might have had in the work is long gone because of unrealistically high numbers for limited staff, innumerable torturous and exacting automated "workflows", and generally a "quality over quantity" approach. There are so many intelligent, interesting people who work here who are reduced to how quickly they can push buttons and fill out forms. "The automated production and payment systems are inflexible and prone to error as the company continually aims for the bottom line, resulting in embarrassing errors and limitations in books and delays in paying authors (which is inexcusable for a company of this size). Overall, the work here is stressful depressing and tedious, and you will burn out quickly."
Executive Editor (Former Employee) says"Publishing is about bringing new information to the world. Unfortunately the profitability has been limited in the technology environment. As a result the merger between publishers has changed the mission dramatically for many publishers.Autonomy;Too much formulaic work"
Associate Sales Manager (Former Employee) says"Working at Palgrave was a great experience into the Higher Education publishing market. you learn so much in such a short period of time but it is very fast paced. You are working on several different projects at once so time management is a key trait to have. It is important to balance everything that is coming your way to maximize your time and results.Great location, great staffUnderstaffed"
Correctora externa (Former Employee) says"Muy buen trato contractual. Mi participación fue free-lance."
customer says"I ordered a wrong book by mistake. They do not have any way to cancel an order on their website. The only way to cancel is to email them with the order details. I sent the email 10 minuets after placing the order. However, they refused to cancel it even though the book was not expected to be shipped for at least 10-15 days. They said the only way out is for me to refuse the shipment when it arrives at my house or to ship the book back to them at my own cost. I have a mailbox where the packages are usually dropped. So the first method is useless for me. Also, the cost of shipping the book back to them would probably be equal to the cost of the book itself. So, I am stuck with it now. After making my frustration clear to their customer service, they said they would pay for the shipping back. However, I do not trust them any more. I don't think they have any intention of refunding the cost. I will never buy anything from them ever again. It is due to businesses like these that people always go to big companies like amazon and ebay for online shopping. The big companies have problems of their own, but they do not cheat customers out of their money. :("
Mr Edward Webb says"(1) I'm afraid you have moved too soon. I'm sorry but it appears that I've not yet received anything from you (and I'm becoming impatient). In addition, I don't agree with your marking system. I don't want to award any stars at all but it seems that the lowest rating on your band is one star. It would also be useful to know when we can expect a delivery; otherwise, either my wife or I must stay in all day, every day. (2) This rating is entirely for your service (or lack of it). As one of the authors, it would be improper for me to rate the product (especially since I haven't yet received it). Perhaps too it's confusing to include both ratings in the same box, as you seem to do. If I had the book, I might give it a high rating; but this needs to be clearly separated from reactions to service."
customer says"The website would not allow me to set up a different billing and shipping address: I would enter both but the final summary always defaulted to the billing address for both. This is ridiculous, of course. I went ahead and ordered and then contacted customer service IMMEDIATELY to make the change manually. They said it was too late, which is preposterous. It was less than a minute after placing the order! Fortunately, I was able to get the books from the erroneous shipping address, which was very annoying. So the combination of a broken online orders system and the inability of customer service to assist made this a negative experience."
Andrea says"Be aware: "hardcover" books are not hardbound, they are standard paperbacks (with glued-in pages) where the paperback covers are glued to rigid covers. Pro: durable cover to protect book in backpack. Pro: cheaper to produce. Con: Book is stiffer to open than either a paperback or a hardbound book. Con: Paperback cover is not reinforced to take the extra strain and will soon rip away from the body of the book. The proper way to glue a paperback into a hardcover requires a layer of FABRIC between the two covers so the fabric can take the extra strain of holding the bookspine to the hardcover. The paperback cover just can't handle it."